The Customer Experience, Get It Right Part2 posted by www.dianapriceassociates.com

The Customer Experience, Get It Right, Part 2  www.dianapriceassociates.com A survey May 2012 survey by Right Management revealed that only 19% of workers said they were satisfied with their jobs. Another 16% said they were “somewhat satisfied.”    Is there a message here? Are you fairly rewarding your employees for the work they do?   Employees who…

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The Customer Experience, Get It Right – Part 1 posted by www.DianaPriceAssociates.com

The Customer Experience, Getting It Right, Part 1  www.dianapriceassociates.com Almost two thirds of Americans don’t think businesses are concerned with their customer experiences.  A solid customer experience plan starts with support from senior leaders that are committed to creating a service drive culture strategy.  Employees must be engage and consistently trained and educated to play…

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Diana’s Radio Show Today at 3pm posted by www.dianapriceassociates.com

Don’t miss Diana Price interviewing Sarah Grear Saturday, November 10, 2012 from at 3:00pm; www.KCLAFM.com; 323.461.6675 to listen on your cell phone. Sarah Grear is the founder of Creative Custom Writing Inc.  She has a signature style and has written for several business professionals. Diana Price & Associates provides a refreshing approach to customer service…

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Diana Price, President, Diana Price and Associates, interviews Sara Grear

Tune in and listen to Diana Price’s interview with Sarah Grear Saturday, November 10, 2012 from at 3:00pm; www.KCLAFM.com; 323.461.6675 to listen on your cell phone. Sarah Grear is the founder of Creative Custom Writing Inc.  She has a signature style and has written for several business professionals. Diana Price & Associates provides a refreshing…

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Repetition is the Key to Sculpting Exceptional Customer Experiences posted by www.dianapriceassociates.com

Repetition is the Key to Sculpting Exceptional Customer Experiences www.dianapriceassociates.com Learning requires infinitely more repetition to create exceptional service experiences.  You must revisit your core values, your service culture message and customer interaction techniques time and again.   If your company does not constantly repeat your service culture message and inject newly learned concepts, your team…

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What are Your Customers Saying About You? posted by www.dianapriceassociates.com

What are Your Customers Saying About You?  posted by www.dianapriceassociates.com Companies that crush the competition are the ones that generate great buzz. If you’re not sure what that is, get out your dictionary and take notes. Forget about having the best product or the biggest office, how do your customers and employees feel about your…

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How Do You Get the Right Service Mentality? posted by www.dianapriceassociates.com

How Do You Get The Right Service Mentality  www.dianapriceassociates.com How do you instill a heightened desire to serve — and get the right Service Mentality?  Have you ever watched someone give amazing service and wonder why some people effectively interact with customers with little effort?  It’s because they cultivate and comprehend the Service Mentality.  It’s…

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When Your Customer Service Shines so do you posted by www.dianapriceassociates.com

When Your Customer Service Shines so do you    www.dianapriceassociates.com Many people consider customer service as a “department” in their company or business. Little do they know, customer service IS your business. Think about it for a minute. Someone walks into your company or store and is looking for something specific. They find someone they…

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Diana Price, President DP&A interviews Marianne Williamson posted by www.dianapriceassociates.com

Diana Price, President DP&A interviews Marianne Williamson  www.dianapriceassociates.com Tune in and listen to Diana Price’s interview with Marianne Williamson Saturday, November 3, 2012 from 3:00pm until 3:30pm; www.KCLAFM.com; 323.461.6675 to listen on your cell phone. Oprah Winfrey & Marianne Williamson: A RETURN TO LOVE. Pieces of gold found in this interview: 1) The cosmic spotlight…

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Radio Show Producer, Diana Price features Marianne Williamson posted by www.dianapriceassociates.com

For Immediate Release                                    Contact:  Chris Hodge 949.427.0066 Don’t miss Diana Price’s interview with Marianne Williamson www.dianapriceassociates.com This Saturday, November 3, 2012 on Diana Price’s Radio Show,  “Service In the Spotlight”, Spicy Service Interactions, Diana will interview her special guest, Marianne Williamson.   Marianne Williamson is an internationally acclaimed spiritual teacher. Her first book, A…

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