Is Your Customer Service Bland? posted by www.dianapriceassociates.com

Bland Customer Service Interactions   posted by dianapriceassociates.com How often do you interact with a business that you purchase from whose employees are bland, not very helpful and do not seem to care?   Most likely the employees mean well, maybe, but definitely need training and a reminder that the customer provides them with a paycheck.…

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Radio Show Producer, Diana Price features Patricia Hayling Price

For Immediate Release                                         Contact:  Chris Hodge 949.427.0066 Santa Monica, CA, Women in the United States make up the number three market and control more than 60% of all personal wealth in the U.S; posted by www.dianapriceassociates.com This Saturday, October 20, 2013 on Diana Price’s Radio Show,  “Service In the Spotlight, Diana will interview her…

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Profitable Customer Interactions are Mission Critical

Profitable Customer Interactions are Mission Critical  posted by www.dianapriceassociates.com A bad customer experience can be an expensive training lesson.   Complaints via social media communication can inflict immediate lasting pain to your brand.    Many companies have suffered service culture shocks as a result of social media communication challenges. Savvy customers expect an exceptional service experience and…

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Spicy Service Interactions, Become Memorable

Spicy Service Interactions, Become Memorable  posted by dianapriceassociates.com Make it a habit to become memorable and consciously strengthen your customer interaction skills.  Try converting the way you communicate from bland, or mild, to spicy and flavorful.   If you don’t practice you will weaken your momentum. Businesses have to continually adjust and make changes in…

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Power Tool #2 to Maintain a Positive Mental Attitude

Power Tool #2: Open your Mind, posted by www.DianaPriceAssociates.com The brain is a power tool in itself and it’s said that we normally use less than 10% of its capacity! Tapping into that vast unused portion can have some pretty amazing results. There was a famous study that showed the power of visualization. The study…

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Create A Delightful, Welcoming Customer Environment posted by www.dianapriceassociates.com

Customers Want a Delightful and Welcoming Environment                                             posted by www.dianapriceassociates.com Your customers want to be delighted from the time they make contact with you, in person or by phone.  Do you have a friendly, delightful welcoming environment in your business?  How will you create a delightful welcoming environment with your customers?   Here’s some tips to…

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Power Tools to Maintain a Positive Mental Attitude

7 Power Tools to Maintain a Positive Mental Attitude, posted by www.dianapriceassociates.com Life will always throw you curveballs and business is no exception. However, it is those who persist with determination and a can-do attitude that will be successful. One unlikely example is Colonel Sanders. If this icon of the fast food world had not…

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Are Your Values Compromising Your Success?

Have You Ever Questioned Your Values?  If you are not clear on what your values are, you may be compromising your success.  I define values as your personal ideas about what is essential in your life and your business.   Values are your beliefs.  They are what you live for and live by.    Your values define…

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Nurturing the Dental Customer Experience

Relieve Anxiety in the First 5 Minutes It’s true, not many people find going to the dentist an enjoyable experience.  In fact, many people would rather go sky diving or bungee jumping than have a root canal! Put yourself in their shoes. How can you make them feel more at ease? Understanding your patients and…

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Sculpting The Desire to Serve

 Enthusiasm It can be the difference between success and failure When you act enthusiastic you become enthusiastic When others sense your enthusiasm they are likely to want to stay connected with you. When you are enthusiastic, you are more convincing. It is easier to help people take action. Your enthusiasm can be the difference in developing a customer centric…

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